A reference walkthrough of how a Westacott Solutions system captures, qualifies, and delivers an enquiry — shown across simulated client scenarios. The examples below illustrate what your customers will experience on a build of your own.
She lands on Plumbing Co's website at 9:47 pm and starts a chat.
The agent identifies the urgency, captures her details, and delivers a clean enquiry summary to the owner's inbox within seconds — flagged urgent.
The conversation ends. Within seconds, the business owner receives a structured email with everything they need to follow up — no scrolling through chat logs, no transcribing details.
Within seconds of hanging up, his phone buzzes with an SMS.
Most missed-call leads are lost in the first five minutes. The agent texts him back instantly, qualifies the enquiry, and holds the conversation until the owner is free.
While the owner is finishing the current job, the lead is being captured and held. By the time he checks his phone, the enquiry summary is waiting — with everything he needs to call back ready.
Every system is tailored to your services, your tone, and the way you want enquiries handled. The conversation starts with a short call.
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